Frequently Asked Questions

What about quality?

All drivers carry extremely high quality, insulated delivery bags. Additionally, time is money for a driver. As a result, they tend to move at a brisk pace. By controlling temperature and quickly getting the food to your customer, our delivered product is usually of a higher quality than most takeout, which sits for a longer period and also has no bag to control the temperature. While nothing is as good eating it fresh on site, customers know this. They also know we do everything we can to preserve the quality of your food, which is why they order repeatedly.

How can I afford this percentage?

Most owners factor in fixed costs like salaries, insurances, rent, and utilities when determining their net margin. The truth is, these costs are the same whether you partner with or not. Also, we handle virtually all the customer service and front-of-house labor. The only expense a restaurant incurs on a order is food cost, typically 12-15%. When you factor in all the savings, some restaurants can earn MORE margin on a delivery order than they would on an in-restaurant order.

What if a mistake or error is made?

Being a 100% locally owned and operated company, nothing matters to us more than what our customers think of us. This means we ensure customer satisfaction at all costs. If we make an error, it is on us. If you make an error, we will work together to make sure the customer is satisfied. Of course, mistakes will occur, but we have a full time support staff to follow up and make sure the customer is happy.

What if my menu changes?

No problem. You can make menu changes yourself on the fly using the simple menu editor through the restaurant portal from your phone or from a computer.

What if the volume is too much for my kitchen?

Our busiest restaurants receive between 7-20 orders per day. Our average restaurant will receive 2-6 orders per day. Your restaurant should be able to handle this type of extra volume. Just like you wouldn’t offer takeout unless you were set up to handle it, the same should apply for delivery.

What if I run out of an item on any given day?

No problem. You can quickly “86” any item on the fly using the simple menu editor in the restaurant portal from your phone or a computer.

What about Catering?

A catering menu will be published if provided. Catering sales are subject to the same discount as regular delivery order sales.

What if I need advanced notice for big orders or certain items?

Also not a problem. Our software is designed to handle these parameters.

How are orders placed at my restaurant?

We have the ability to place orders in two ways, and we can usually adapt to any restaurant’s procedures to find a way that works best for them. We can send orders via eatabit mobile printers, tablets or both.

When and how do I get paid?

Payments are made on a weekly basis sent via ACH deposit. Payments are made every Wednesday covering the previous week's orders.

What about Credit Card Fees?

Credit Card Fees are paid for by us. Other services and national brands charge the restaurants or the customer up to 3.5% for merchant fees, on top of their commission. We do not believe in doing that, and we believe it’s a more honest approach for both our customers and partners. When we say no hidden fees, we mean it!

Do I provide my own packaging?

Yes. Restaurants partnered with compete with other restaurants for delivery sales. Your takeout packaging is one of the biggest differentiators that will keep your customers coming back in the future. Know your customers. Chinese restaurants should provide chopsticks, health food restaurants should probably have environmentally friendly packaging, and soups should come with spoons. These are simple amenities your customers expect in return for giving you their business. Just remember, the customer is choosing your restaurant over many other options. Don’t let them regret it.

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